Assertiveness Skills (1-3 days)*
This powerful workshop aims to improve communication and thus
effectiveness at work. A range of Assertiveness techniques are taught and
practised by participants. The course is useful for those who have difficulty
speaking up in meetings, reviews, challenging others, and saying no when
reasonable to do so. This course is largely experiential and there is some
use of role play. Facilitation is highly supportive.
*On the one day course there is very little opportunity to put theory into
practice. On the three day course there is the opportunity to seek solutions
to current interpersonal challenges.
Learning Objectives:
By the end of this course participants should understand:
The link between poor Assertiveness skills and conflict, dysfunction,
inefficiency, poor work practice, discontent
and stress
The difference between:
-Passivity
-Passive Aggression
-Aggression
-Assertiveness
Assertive language
Where our Assertive or non-assertive behaviour originates
How poor Assertiveness skills impact on the individual and their
performance
How poor Assertiveness skills promote stress
The characteristics of an Assertive person
How an Assertive person approaches life: The Im OK-Youre OK
philosophy
A Transactional Analysis model of Assertiveness
The range of Assertiveness techniques available
What is meant by Feedback
How to give and receive feedback in a respectful way
How to develop more assertive and respectful relationships with colleagues
and service users
The importance of explicit contracts in relationships
How to use a self-contracting model
How to say 'No appropriately
How to make reasonable requests assertively
How to give and receive compliments
How to disagree
How to assert your rights
How to assert your boundaries
How to make a complaint
How to deal with not being heard
Working methods:
Tutor presentations
OHP/PowerPoint
Word shower method
Chalk & talk
Group work
Pairs and triads work
Demonstrations
Role play
Handouts
CP69/4.9
