Boundaries & Good Practice (1-2 days)

This course, designed for front line workers, sets out professional expectations of behaviour and approaches to work in Social Care & Support. Professional, organisational & legislative guidelines are identified.
Issues covered include important day to day boundary issues such as time keeping, borrowing, buying and selling, social occasions, confidentiality, personal disclosure, ‘friendships’ with service users and working in a manner that respects and promotes dignity, respect, choice, user consultation and promoting independence. Diversity principles are outlined.
The course provides considerable underpinning knowledge for CIS and the post training certificates provide links evidencing this.

Learning Objectives:

By the end of this course learners should have understood:

• What is meant by the term ‘Professionalism’.
• What the criteria are for considering that someone is ‘Professional’ and are support workers ‘Professional’? What
  would make us such?
• The key legislation that forms our professional framework regarding Good Practice.
• Who sets the standards and how this is reflected in the organisation’s Policies and Procedures.
• The Code of Conduct for Social Care Workers and the CIS-A Cooke’s tour of the detail. Areas highlighted and
  explored will include:
        -Appropriate relationships with service users
        -Breaching these boundaries-the consequences for all
        -How Service Users’ rights can be abused
        -Safeguarding Vulnerable Adults*
        -The individual worker’s responsibility and Whistle-blowing*
        -What is Advocacy and why this is important
        -What is meant by Confidentiality and what are the limits*
        -What is Empowerment. The importance of promoting choice and independence
        -Why professional record keeping is important
        -The principles of good recording*
        -What is Supervision and why it is a professional responsibility to use it well
        -What is Team work and what makes a ‘good team player’
        -Expectations regarding conduct in public
        -What is meant by Diversity and how this needs to be promoted within the workplace*
        -What would constitute safe practice: Responsibilities, accountability, training etc
        -What are the personal and professional limitations in the work
        -The complexity of disclosure of personal details; sharing of views and information: The do’s and don’ts
        -What is appropriate touch
        -How to behave when sharing social time with Service Users e.g. on Service User holidays
        -What other professionals would make up the multi-disciplinary team and how to engage with them
        -The organisation’s policy on borrowing, lending, giving and receiving gifts, wills and the witnessing of documents
        -What would be appropriate to wear at work
        -Language & courtesy issues

Working methods:

• Warm-up exercises
• Tutor Presentations
• OHP/PowerPoint
• Role Play
• Word storming
• Chalk & talk
• Handouts
• Small group work
• Pairs work

* These areas are not covered in-depth; we do however offer courses covering these specific areas

CP13/4.9