The course is informed by the Challenging Behaviour Foundation, RCN, Code of Practice for Social Care Workers, Assertiveness & Rogerian principles and Transactional Analysis theory. |
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The course provides some knowledge for
CIS: 3, 5.4, 7.1, 7.2 NHS KSF: Core 1.4, HWB7.4 QCF: HSC31, 3029, 3045, 3058 |
The course is designed for all workers in
all settings. The course will assist the organisation to deliver CQC Outcomes 1 & 4. |
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Learning outcomes By the end of the course learners should understand: • What is meant by conflict, aggression and violence • The reasons why conflict can occur in daily living and in ‘people services’ • The difference between aggression, passivity, passive aggression and assertiveness • The link between anger and fear; physiology and predisposition • What is meant by Transference and how this can lead to challenging behaviour • The factors that might lead to people behaving in an aggressive way in services • The need for a preventative approach • Strategies and techniques which participants can apply in their own environment • Care when engaging with people who are more fragile and/or in psychologically altered states • The Cycle of Aggression • The role of the worker and team in managing violent situations including when to call for assistance • Body language; consistent messages; remaining present and focusing • Positive communication techniques that are helpful; de-escalation techniques • When distraction might be useful. Is it ethical? • Essential good practice issues including: Supervision, risk assessment; teamwork; consistent approaches; effective communication; understanding the limits of role; staying safe; post incident reviews and de-briefs. • The key principles of the organisation’s policies in terms of staying safe e.g. lone working |
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| Training methods utilised include Tutor presentations, Large and small group work, Role Play, Feedback, Word shower method, Chalk & Talk, Pairs and triads work, Demonstrations, PowerPoint | ||||
