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The course is informed by and provides some underpinning
knowledge for NHS KSF: Core 1.3 CIS: 3.1, 3.2, 3.3, 4.1, 7 QCF: HSC026, SHC021, DEM202, 205, 308, 210 |
The course is designed for front line health
& support workers who work in a variety of settings with Older
People. The course will assist the organisation meeting CQC requirement Outcomes 1 & 4. |
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Learning outcomes By the end of the course learners should understand: • What is meant by effective communication and the importance for all people • The consequences of poor communication • The general barriers to effective communication and those later in life • The importance of Person Centred care and social inclusion • How Diversity, dignity, choices and are at the centre of effective communication • The consequences for Older People when they are excluded and socially isolated • The need for Older People for continuing relationships and possibly to develop new relationships • The importance of trust • Skills and approaches to aid communication: Active listening & non verbal communication • How to approach particular difficulties: Confusion in time, place and person, Restlessness and poor concentration, Anxiety etc. • The impact of hearing and sight impairment and responding to these • Resources |
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| Training methods utilised include small and larger Group Work, Tutor presentations, PowerPoint, Chalk & Talk, Handouts, Word Shower method, Listening exercise, Practice examples, Questions and answers, Role play, Feedback | ||||
