Cultural Awareness

This one day course is designed for front line staff working in a variety of settings and disciplines. The overall aim of this training is to raise participants’ understanding of the theme so that the quality of service users’ support is enhanced and that appreciation of Diversity increases.

The trainer will utilise a range of exercises and training techniques that will assist in promoting the understanding of what it might feel like to be regarded and treated in an inappropriate way and what it might be like to be undervalued, marginalised and oppressed. Learners will also gain an understanding of legal, professional and organisational expectations of them

The course material will be set within a legal framework with references to Good Practice, the organisation’s policy and The Code of Conduct.

The course certificate will provide NVQ links for those working towards the Award.

Learning objectives

By the end of this course learners should have understood:

• A range of definitions. To include:
        -Culture
        -Multicultural
        -Equal Opportunities
        -Diversity
        -Anti Discriminatory Practice
        -Oppression
        -Marginalisation
        -Discrimination
        -Prejudice
        -Assumptions
        -Stereotypes
        -Racism
        -Harassment
        -Ethnicity etc.
• The different ways in which people from ‘different’ cultures can be discriminated against (generally and within
  service provision) To include:
        -Language
        -Assumptions
        -Exclusion
        -‘Attitude’
• What it might feel to be marginalised/oppressed in our society and how this may impact on the individual’s thinking
  and behaviour.
• What service users may experience and how this might impact on their potential. What is meant by:
        -Direct Discrimination   
        -Indirect Discrimination
        -Harassment etc
• How the law aims to protect these groups (with references to legislation)
• The key elements of the organisation’s Diversity policy; what is expected with regards to behaviour towards
  colleagues and service users.
• How to apply the principles into everyday practice; what do support workers need to consider: To include:
        -Faith/Belief
        -Food
        -Personal care
        -Privacy/dignity
        -Gender issues
        -Festivities
        -Personal relationships
        -The family
        -Touch  etc.

Training Methods:

This course is particularly interactive and participants will have the opportunity to explore issues through facilitated discussion and other methods such as:

• Tutor presentation
• Small group work
• Word shower
• Quizzes
• OHP/PowerPoint
• Handouts
• Chalk & talk
• Pairs work

CP2/4.9