Dignity & Respect at Work
An introductory workshop for Managers promoting dignity at work

This one day course is aimed at managers and deputy managers who are responsible for staff who work in residential, domiciliary, day care and supported living services.

The course should provide participants with an understanding of what dignity at work entails, including an overview of employment legislation, an awareness of issues facing their own organisations and an awareness of how to tackle unacceptable behaviour.

Learning Objectives:

By the end of this course learners should be able to understand:

• What we mean by dignity and respect
• How respect is demonstrated. To include:
        -Language
        -Fairness
        -Humour
        -Touch
        -Advocacy
        -Courtesy
        -Professional boundaries etc.
• How this might differ between people
• How might this differ between different individuals, culture, gender, sexuality, age etc.
• Why both staff and service users should be treated fairly and with dignity
• Setting an acceptable base line that is appropriate in the workplace: what would this entail?
• The potential consequences of getting this ‘wrong’:
        -For the person on the receiving end
        -For others
        -For the organisation
• The need to examine existing practices and identify and challenge behaviours that fail to treat people with respect
• How by using updated policies and procedures that take into account current legislation they can manage their
  services better
• The potential legal/financial cost if we get this wrong
• Definitions of harassment
        -Marginalisation
        -Discrimination
        -Bullying etc.
• Laws that underpin people being treated with respect and dignity in the workplace To include:
        -Equalities legislation
        -Employment law with specific reverence to the ‘psychological’ contact and ‘duty of care’

Training methods:

• Discussion
• Overheads/PowerPoint presentations
• Tutor presentations
• Small & large group work
• Handouts
• Practical exercise

CP129/5.9