Course Profile: Dignity and Diversity (1 Day)
Recent research and disclosures have highlighted some very poor standards of care and support in health and social care settings. Whilst the language of Good Practice has been universally adopted by agencies in all care sectors, it is clear that for many organisations this is little more than paying lip service and is fairly meaningless for staff delivering care to vulnerable people. The areas of Dignity and Diversity are interdependent; Dignity is meaningless without being set in the context of Diversity and visa versa. Likewise, Safeguarding and other elements of care and support work cannot be considered without integrating Dignity and Diversity. This course therefore aims to ensure that learners understand all the concepts that underpin Good Practice in social care, bringing all these concepts together to provide high quality holistic care and support.

The course is informed by the Code of Practice for Social Care Workers, The Equality Act (2010) , the RCN, The Dignity in Care Campaign (SCIE), ‘No Secrets’ (2000), Rogerian theory, Abraham Maslow.
The course provides some knowledge for
NHS KSF: Core 6.2, HWB3.2
CIS: 1.1, 4, 5.1, 5.2, 6, 7
QCF: HSC024, 025, 026, 2031, SHC023		 The course is designed for front line staff working at all levels in diverse Health & Social Care settings
The course will assist the organisation to deliver CQC Outcomes 1, 2, 4 & 7.
Learning outcomes

By the end of the course learners should understand:

• The impact on service users’ lives of living in a residential setting; the gains and the losses.
• How the losses may manifest e.g. depression, aggressive behaviour, institutionalised behaviour etc.
• How would learners like to be treated should they have the need to live in a residential setting?
• What all people need in their lives and how this should not change when receiving support
• How work cultures develop and how they can undermine the integrity of the individual
• Definitions: Dignity, Diversity, Choice, Control, Independence, Respect etc.
• How worker’s ‘attitudes’ and behaviour can promote a rerun of Institutionalisation
• How the delivery of support can enhance the quality of life for service users. To include: Personal care, Pain control, Eating
  and nutrition etc.
• What is Discrimination and the different ways in which people can be discriminated against
• The impact of Discrimination on the individual
• How Diversity is promoted in small but important ways
• What is abuse and service users’ right to be safe.
• The responsibility of all in Safeguarding
• The right of choice and considered risk taking; with reference to the Mental Capacity Act 2005 and the Human Rights Act
  1998.
• What is Positive Communication and how being listened to underpins all Diversity principles
• The 10 Dignity standards/challenges.
Training methods utilised include Large and Smaller Group Work, Pairs work, Tutor Presentations using PowerPoint and Flip Chart, Practice examples, Role Play, Handouts Energising Exercises