Course Profile: Diversity - Supporting Service Users (1 Day)
The aim of this course is to raise learners’ understanding of Diversity so that the most appropriate and inclusive service is offered in a way that values, affirms and respects the people they work with. The practical elements of the course ensures that learners will apply the theory on an everyday basis.

The course is informed by the Equality Act, The Equality & Human Rights Commission and the CQC Code.
The course provides some knowledge for
NHS KSF: Core 6.2
CIS: 4
QCF: SHC023
The course is designed for Support and Care Workers in all contexts. The course will help the organisation to deliver CQC Outcomes 1, 2 & 4.
Learning outcomes

By the end of the course learners should understand:

• What is meant by ‘Diversity’
• A range of related definitions incl. Oppression, Discrimination, Marginalisation, Harassment etc.
• What it might feel like to be marginalised/oppressed in society in general and how this may impact on the individual’s thinking, feeling and behaviour and inhibit potential
• The groups who have ‘traditionally’ been discriminated against
• Language that may reinforce the marginalisation of people or be experienced as being offensive
• Behaviour that supports the marginalisation of these groups of people
• What is meant by ‘Institutional’ and ‘Composite’ Discrimination
• Guidelines that support practice consistent with Diversity
• Addressing Diversity issues in Assessment
• The need to provide a service that ensures that Diversity is integrated all aspects of the work
• Ensuring that Diversity underpins activities such as Support Plans, Personal Care, Activities, Celebration, Death & Dying, Family matters, Touch, Food etc.
• Individual preferences and needs-the service user is the expert. Ensuring Person Centredness
• How to avoid stereotyping
• Where to get more information
• What to do if you are concerned about a service users’ discriminatory behaviour
• What to do if you are concerned about a member of staff’s discriminatory behaviour
Training methods utilised are highly interactive and include a considerable amount of group simulation, Role-play, Trust exercises , Word-storming, Feedback, Discussion, Tutor presentations, PowerPoint Presentations, Role-play, Handouts