Course Profile: Good Practice for Home Carers (1-2 Days)
Working in service users’ own accommodation potentially places all parties at risk; the service users due to their vulnerability, and workers, through poor professional boundaries, misunderstandings and potential for accusations of malpractice. The uncertain nature of lone working adds to the complexity. This course aims to clarify expectations of staff and good practice principles that underpin their work.

The course is informed by the organisation’s policies and The Code of Conduct for Social Care Workers, ‘Personalisation for Personal Assistants’ (SCIE), ‘Standards for Care in your own home’ (CQC).
The course provides some knowledge for
NHS KSF: HWB2.1, 3.1, 4.1, 5.1
QCF: HSC025, 026, 2004, 2005, 2007, 2013, 2031, 3022, 3038, SHC024
CIS: 1, 3.4, 4.1, 5, 6, 7.1, 7.2, 7.4, 7.5, 7.6, 8.1.3		 The course is designed for Health & Social Care workers who work in service users own homes.
The course will assist the organisation to deliver CQC Outcomes 1,2,4,7.
Learning outcomes

By the end of the course learners should understand:

• The need to have, understand and comply with policy and guidelines in this area of work
• How the Code of Conduct for Social Care Workers guide conduct in domiciliary work
• The importance of clarity around Confidentiality in this context
• What is meant by Professional conduct
• Behaviour expected within the homes of service users e.g. smoking, eating, use of telephone
• How to empower others, promote choice, dignity, respect and independence
• The workers’ responsibilities regarding Positive Risk Taking in people’s own homes
• The responsibility of the worker to behave respectfully regarding Diversity issues
• The different ways in which service users can be abused and reporting of suspected or actual abuse
• The importance of accurate and non judgmental recording
• How to handle service users’ medication, property and money
• The need for Supervision as a monitor of good practice
• Problems with disclosure of personal details, sharing of problems, breaching boundaries etc.
• The dangers of forming a social relationship with service users
• The need for good communication – not working in isolation
• The need to behave in a safe way and support Health & Safety guidelines
• How to engage with other disciplines, families and others involved
• How to handle complaints against self or others
• The need to be aware of and comply with the Lone Working policy
Training methods utilised include Presentations, Chalk & Talk, PowerPoint, Group work, Handouts, Tutor presentations