Improve your Managerial Skills (3 days)

Being a manager is an extremely demanding skilled and potentially stressful job. The days of managing depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment.

This course builds on skills and knowledge gained in the introductory course.

Learning objectives:

By the end of the course participants should understand:

• A more detailed analysis of what a Manager is
• What the organisation requires of Managers
• How can managerial effectiveness be assessed
• What it means to be assertive
• The difference between assertive, aggressive and passive-aggressive behaviours
• Transactional Analysis: a basic introduction to the model
• How this might assist a Manager to communicate more effectively
• Giving feedback on performance
• Conflict Resolution:
        - ways of seeing the world
        - ways of determining what we know to be true and ways of living;
        - problem solving
        - what might constitute ‘good’ conflict
• What is meant by negotiation
• What can and cannot be negotiated
• The ‘wants’ method of approaching negotiation
• What is effective delegation
• What can hinder successful delegation
• How to plan and monitor delegated tasks
• Time Management:
        - barriers to doing so successfully
        - strategies/techniques that can improve time management

Training methods:

• Tutor presentations
• Chalk & talk
• Group work
• Pairs work
• OHP/PowerPoint
• Word shower method
• Handouts

CP232/5.9