Interviewing Skills (2 days)
Personal bias and unskilled interviewing can not only lead to
inappropriate appointments being made but can rob organisations of the
opportunity to employ valuable staff. Not only can this be unfair, it can
also be very costly to the organisation. This course presents the legislation
and Good Practice guidelines that interviewers need to understand and comply
with in order to ensure that this activity is conducted in a fair way.
This course aims to ensure that Managers have the knowledge, skills and
confidence to undertake fair and effective interviews and from these are able
to make the best appointments to posts.
Learning objectives:
By the end of the course participants should be able to understand:
• The legislative framework within which recruitment interviews operate
-The impact of discrimination and
other recruitment related legislation on the interview process
-The questions that can be asked
• The different selection methods:
-The different types of interviews
-The appropriateness of different interviews
• How to make selection interviews as effective as possible
• Supplementary selection methods
• Panel Interviews:
-Advantages
-Disadvantages
-The role of the Chair
-Conducting panel interviews
• Planning interviews: organisationally and personally
• How first impressions, stereotyping and prejudice can impact on the
interview process
• Different questioning techniques
• How to decide on interview questions appropriate to a specific post
• How to open, chair, participate and close an interview
• What is meant by Active Listening Skills
• How to apply active listening skills to an interview context
• How to lead and contribute to a panel decision regarding the offer of a job
to a successful candidate; staying within
the law
• Recording skills:
-What to record
-How to record
Training methods:
• Tutor presentations
• Small group work
• Debate and reflection
• Word storm
• Simulation exercises
• Talk and chalk
• OHP/PowerPoint presentation
• Handouts
CP120/5.9
