Key Working & Support Planning (2 days)
The role of the key worker and their responsibilities in Care &
Support Planning is often misunderstood. This two day course, designed for
support workers provides the clarity required so that the worker can support
the service user in a professional way.
The post training certificates list the links to NVQ and CIS
Learning objectives:
By the end of this course learners should understand:
Day 1:
What is a key worker
Different models of key working in different settings
What the key worker does on an everyday basis and in the longer term
How the key worker needs to relate to the rest of the team
How the key worker needs to relate to other professionals, agencies and the
service users friends, family etc
What the essential skills are
What skills need to be developed over time
The advantages of a key working system
The potential dangers in the relationship
How to initiate the relationship
The use of Key work contracts
How to maintain a healthy relationship
That the relationship is not personal and that the key worker does not
own the service user
Unconscious processes that may distort the relationship
How to establish and hold boundaries
How important Supervision and team meetings are
What is meant by Person Centred support
The organisations confidentiality policy regarding key work
How to promote the interests of the service user within the team
The role of advocates and what they can do to assist
How to support the principles of Diversity in the service users interest
The need to be aware of the organisations Safeguarding policy
How to manage a key worker meeting; the challenges and how to respond to
these
How important it is to record effectively and according to policy
How to link key work to the Support Plan
How to go about arranging a review
How to lead the review; supporting the service user to lead the review
How to end the relationship in a professional way
Day 2
What is meant by human need
How people are affected when their basic needs are not met
How people react when their higher needs are not met-with references to
Abraham Maslow
A formal definition of a Care/Support plan and the Care/Support planning
process
The National Standards that require the usage of Care/Support Plans
How Care/Support plans raise standards and improve the quality of life for
the service user and make work
more interesting and rewarding for the support
worker
How Diversity principles need to underpin Care/Support planning
How Care/Support plans used badly could result in a poorer service and
how to avoid this happening:
-A Person Centred approach
-A team approach
-Multi-agency input
-Regular Supervision
etc.
What is meant by the process of planning-it is more than a document!
The need to make the best use of resources, including those within the
general community
The structure and components of a basic model of planning-the 5 stage model
How to make an Assessment:
-Interviewing skills
-Observation
-Documentation
etc.
How to facilitate Goal Setting
How to plan to meet Goals
How to Implement the plan and barriers that are likely to emerge
How to respond to these barriers
The need for ongoing Evaluation and to respond flexibly to changing need
The different ways in which the plan is evaluated on an ongoing basis
How to maximise service user input
What to do if the service user cannot actively engage in the process
Training methods:
Tutor presentations
OHP/PowerPoint
Large and smaller group work
Role Play
Demonstration
Case studies
Chalk & talk
Word shower method
Handouts
Practical application
CP103/5.9
