Key Working (1-2 days)
The role of the key worker is often misunderstood. This one day course,
designed for support workers provides the clarity required so that the worker
can support the service user in a professional way.
Learners will acquire an understanding of the knowledge and skills required
to carry out the task. The key work relationship will be explored and
principles of good practice reinforced with a particular focus on holding
appropriate professional boundaries, team and multi-disciplinary working;
developing and maintaining an appropriate relationship.
The post training certificates list the links to NVQ and CIS
Learning objectives:
By the end of this course learners should understand:
What is a key worker
Different models of key working in different settings
What the key worker does on an everyday basis and in the longer term
How the key worker needs to relate to the rest of the team
How the key worker needs to relate to other professionals, agencies and the
service users friends, family etc
What the essential skills are
What skills need to be developed over time
The advantages of a key working system
The potential dangers in the relationship
How to initiate the relationship
The use of Key work contracts
How to maintain a healthy relationship
That the relationship is not personal and that the key worker does not
own the service user.
Unconscious processes that may distort the relationship
How to establish and hold boundaries
How important Supervision and team meetings are
What is meant by Person Centred support
Basic listening skills (2 day course only)
The organisations confidentiality policy regarding key work
How to promote the interests of the service user within the team
The role of advocates and what they can do to assist
How to support the principles of Diversity in the service users interest
The need to be aware of the organisations Safeguarding policy
How to manage a key worker meeting; the challenges and how to respond to
these
How important it is to record effectively and according to policy
How to link key work to the Support Plan
How to go about arranging a review
How to lead the review; supporting the service user to lead the review
How to end the relationship in a healthy way
Training methods:
Tutor presentations
OHP/PowerPoint
Chalk & talk
Group discussion
Pairs work
Small group work
Role Play
Case studies
Word shower method
CP9/4.9
