Leadership Skills

This course is designed for Registered Managers in Social Care and Support.

The course aims to help them understand their role and function in an increasingly competitive and demanding environment. The course will examine a range of management issues, models and tasks and open the door to further and ongoing professional development.

The course certificate will provide NVQ links.

Learning objectives:

By the end of the course participants should understand:

• What is a Manager
• What are the characteristics of a good Manager
• What are the characteristics of a bad Manager
• The role and responsibilities of a Manager
• The expectations of a Manager: the law, the organisation and staff
• What an organisation requires of a Manager
• The skills the Manager needs to possess to meet these requirements
• The qualities that are essential for a competent Manager
• The difference between a Manager and a Leader
• The different Leadership styles:
        -the benefits of each
        -the limitations of each
• What is meant by delegation
• How to make delegation work effectively
• What can go wrong with delegation
• How performance is measured
• How performance is monitored
• Power, Influence and Authority and how these inform the role of a Manager
• The contract of employment and the psychological contract in relation to the role and duties of a Manager
• Areas of need and how to assess

Training methods:

• Presentations
• Small group work
• Debate and reflection
• Word storm method
• Simulation exercises
• Talk and chalk
• OHP/PowerPoint presentations
• Handouts

CP109/4.9