Introduction to Management (2 days)

Being a Manager is an extremely demanding, skilled and potentially stressful job. The days of managing, depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment.

This course opens the door to an ongoing process of learning and development for the manager.

Learning Objectives:

By the end of the course participants should  understand:

• What is a Manager
• The role and responsibilities
• What an organisation requires from a Manager
• The skills that are required and where/how these can be gained
• The knowledge that is required
• The qualifications required and how to achieve these
• The laws that Managers need to work within
• Power, Influence and Authority and how these inform the role of a Manager
• The contract of employment and the psychological contract in relation to the role and duties of a Manager
• What is meant by a ‘Leader’
• Different ‘Leadership’ styles
• The difference between a Leader and a Manager
• Effective Team Work:
        -stages of team development
        -roles within teams
        -team dynamics
• How the Manager shapes the team dynamics and effectiveness
• The use of Supervision & team meetings
• What is meant by an ‘organisation’s culture’
• The responsibility of the Manager to establish a healthy ‘culture’
• The process of change management:
        -resistance to change
        strategies to overcome resistance
• The role of Quality Assurance, auditing effectiveness and performance management
• The way ahead-action planning for further development: The options

Training methods:

• Tutor presentations
• Small group work
• Debate and reflection
• Word shower method
• Simulation exercises
• Talk and chalk
• OHP/PowerPoint presentations
• Handouts

CP114/5.9