Course Profile: Managing Across Professional Boundaries (1 Day)
In order to provide an holistic and seamless service most managers will already be working with a range of professionals from different organisations and agencies to plan and deliver Health & Social Care and support. The quality of the service provided will depend to a large extent on the effectiveness of these working relationships. It is essential that no party feels incompetent, invisible or unnecessary within this partnership approach and that all are aware of their own role in making the relationship and service work. This course provides a focus for managers to enhance this important area further.
The course provides some knowledge for
NHS KSF: Core 1.3, G7
MIS (2012): 2.2.1, 3
QCF: M2a, M2c, O41		 The course is designed for managers in diverse Health & Social Care settings.
Learning outcomes

By the end of the course learners should understand:

• What is the multi-disciplinary team
• The benefits of effective management across multi-professional boundaries
• The potential consequences if effective working relationship are not successful
• The importance of establishing clearly defined Service Level Agreements
• The need to clarify rights and responsibilities
• What effective partnership working requires
• The barriers that often need to be confronted and why these barriers commonly occur
• How to approach working though these barriers
• Strategies for enhancing interrelated professionalism of managers involved
• How to make meetings work
• The importance of good communication skills and the value of Active Listening
• How we might demonstrate aggressive/passive aggressive styles and how to avoid doing this
• How to deal with this on the part of others
• How to approach problem solving and conflict resolution
Training methods utilised include Tutor presentations, Small and large group work, Problem solving, Practical exercises, Handouts, OHP/PowerPoint, Chalk & Talk.