Managing Aggression (1-3 days)
This very difficult subject is approached in a sensitive and
creative way and aims to help participants develop safe practice. The cycle
of aggression is explored from predisposing factors, identifying risk and
through to prevention of crisis. The safe management of violent incidents and
calming techniques are taught.
Please note: This course does not teach physical restraint or physical
self-defence.
The course certificate provides NVQ links.
Learning Objectives:
By the end of this course learners should understand:
Definitions of violence and aggression
How aggression is different to assertiveness
The source of violence
-early experience
-psychological development
-social influences
-role models
-culture
-pathology
-personality
-gender
-environmental etc
What is healthy aggression
What it may be like living in fear
Who the aggressors are-with reference to research findings
Factors that contribute towards violent behaviour:
-substance misuse
-Frustration/anger/injustice
-Hopelessness/Powerlessness etc
Mental Health factors:
-Personality Disorders
-Depression
-Schizophrenia etc
The factors in social care & support that might produce/accommodate violent
and aggressive behaviour
How to work towards creating a non-violent culture
Why understanding the history is important
How to identify triggers
How to recognise the early warning signs
How to lower the temperature if early warning signs are indicated
De-escalation techniques
Empathic Listening as a means of diffusing violent situations
Assertiveness skills-setting limits
Managing aggression safely & within the legal framework
The rights of the carer
Managing and learning after the event (including caring for the
victim/other service users)
Development of appropriate policy & the importance of record keeping
Training Methods:
Discussion in pairs
couples
Small and larger groups
Tutor presentations
Word shower method
Simulations
OHP/PowerPoint
Handouts
CP159/5.9
