The course is informed by the Code of Conduct for Social Care Workers, Rogerian theory, Person Centred Principles and Assertiveness theory. |
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The course provides some knowledge for
CIS: 3.1, 3.2, 3.3 MIS (2012): 4.1 NHS KSF: Core 1.2 QCF: HSC036, 31 |
The course is designed for front line
workers in diverse Health & Social Care and settings. The course will assist the organisation to deliver CQC Outcome 1. |
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Learning outcomes By the end of the course learners should understand: • What is meant by the ‘power dynamic’ in the relationship with service users • Ways in which ‘power’ is demonstrated & what it might be like to be on the receiving end of ‘power’ • How ‘power’ and influence can be misused and how staff could come across as domineering • How communication can be ‘infantalising’ • How the process of ‘disempowerment’ works and how service users may respond • Professional guidelines and Person Centred principles (with reference to policy) • The original Person Centred model-a Carl Rogers model • Life positions-a Transactional Analysis model • How staff often confuse Assertiveness and Aggression and how this impacts on service users • The characteristics of an Assertive worker • How to develop more Assertive and respectful relationships with service users • The importance of explicit contracts in relationships-respecting boundaries • Respecting the different roles in the relationship • The range of Assertiveness techniques available • How to make reasonable requests assertively • How to give and receive ‘positive strokes’ • How to disagree assertively • What to do if you are concerned about a colleague’s communication |
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| Training methods utilised include Discussion, PowerPoint, Large group work, Small group work, Role play, DVD, Handouts, Tutor presentations | ||||
