Retaining Staff (1 day)

The most important resource an organisation has is its staff. Recruiting committed, qualified and skilled staff is very challenging indeed and it is a key responsibility of the Manager to maintain and nurture them. Failure to do so leads to lack of continuity and deteriorating services to service users. It is also very costly for the organisation; financially and in terms of time.

This course aims to provide the essential skills that a Manager requires in order to embark on a positive course of action to retaining staff.

Learning objectives:

By the end of the course learners should understand:   

• The motivation for people working e.g.
        -self-esteem needs
        -sense of achievement
        -making friends etc.
• How work needs to meet those motivators wherever possible
• What people find rewarding at work e.g.
        -getting individual recognition for a job well done
        -individual responsibility
        -developing etc.
• What is meant by the Psychological Contract and the impact that it has within the workplace
• Management and organisational practices that contribute to staff retention e.g. Supervision
• What is meant by a culture and a sub-culture
• The need to recognise and understand the culture of their organisation
• The importance of matching people to the organisational culture
• Recruiting and selecting the right person:
        -skills
        -knowledge
        -experience etc.
• The importance of Induction
• How 1-1 and Group Supervision can assist in staff retention
• Ways of obtaining feedback from staff:
        -during employment
        -at the end of employment
• Learning from the feedback:
        -What was valued about the job?
        -Why leave the job?
• The need to guard against defensive responses to feedback
• Action planning as a result of the feedback

Training methods:

• Tutor presentation
• OHP/PowerPoint
• Small group work
• Debate and reflection
• Word shower method
• Simulation exercise
• Chalk & talk
• Handouts

CP195/5.9