Staff Representative & Consultation Skills

This one-day course provides staff with an opportunity to develop the basic skills needed in order to act as a staff representative. Participants will learn, through a range of experiential exercises, how to effectively represent the views and feelings of the staff team, using communication and consultation skills.

Learning Objectives:

By the end of the course participants should have understood:

• What consultation means
• How it is different to negotiating
• Why consultation tends to work
• How consultation links with the staff representative
• How the staff representative is different to a trade union representative
• The role and responsibilities of a staff representative
• What the representative will actually do
• The skills required for an effective contribution to the consultation process:
        -Listening skills
        -Feedback skills
        -Facilitation skills etc
• The communication skills for effective communication skills in a group situation
• The need to remain objective and resist manipulating others’ input
• An awareness of the dangers of Projection
• How to give feedback assertively so that it can be heard
• The resources available
• Future training needs

Training methods

• Tutor presentations
• OHP/PowerPoint
• Chalk & Talk
• Group work
• Role play
• Handouts

CP165/5.9