Team Working (1-2 days)

Teams do not always ‘naturally’ form and function effectively. They are expected, however, to be collaborative, egalitarian, co-operative and committed and achieving this requires understanding and hard work for Managers.

This course aims to assist participants develop their knowledge of how teams function and understand their individual responsibilities for achieving effective teamwork.

The learning objectives:

By the end of this course learners should understand:

• The difference between a group and a team
• Why people form groups and teams
• The expectations that Managers have of their team
• The expectations that teams have of their Managers
• The expectations that team members have of each other:
        -Healthy
        -Unhealthy
• Tensions that exist in teams:
        -Loyalty and Conflict
        -Competitiveness
        -Collusion
        -exclusive sub-groups
        etc.
• How teams develop
• Where your team is in the development cycle
• Roles within teams
• Qualities of an effective team player
• Creating a positive team culture
• Making team work easier:
        -The importance of communication
        -Standard procedures
        -Flexibility and fun
• How well your team is performing
• Building high performance teams
• The role of Supervision
• The function of team meetings & joint working
• Strategies for working with a dysfunctional group

Training methods:

• Tutor presentations
• Small group work
• Group Discussion
• Word shower method
• Chalk & talk
• Handouts
• OHP/PowerPoint
• Case Studies

CP139/5.9